Refund policy

Your satisfaction is important to me. This policy outlines how you can return an item and receive a refund.

Return Window
You have 30 days from the date you receive your order to request a return.

1. Defective or Damaged Items
If your order arrives with a manufacturing defect or has been damaged during shipping, please contact me within 48 hours of delivery. Provide clear photos and/or video evidence for verification. Once confirmed, I will issue a full refund or send a free replacement. Please retain the original packaging for inspection purposes.

2. Returns for Other Reasons
If you wish to return an item for reasons unrelated to quality—such as changing your mind—you may do so within the 30-day window. You will be responsible for the return shipping costs. The item must be unused, in its original packaging, and in a resalable condition, with all tags and accessories intact. A receipt or proof of purchase is required.

Important Conditions:

  • Items that have been used, altered, or washed are not eligible for return unless they are defective.

  • Clearance or final sale items are non-returnable.

3. How to Start a Return
To initiate a return, please contact me at support@ankofave.com. I will provide you with the return address and detailed instructions. Returns sent without prior authorization will not be accepted.

Packaging Documentation:

  • Original Packaging Photo: Before sealing your return package, take a clear photo of the item inside its original packaging.

  • Outer Packaging Photo: Take a photo of the outer shipping box, ensuring all sides are visible.

4. Choose a shipping carrier and cover the return postage. Make sure the item is securely packed to avoid damage during transit. Once shipped, email me with the tracking details.

5. Refund Processing
Refunds will be processed within 5 business days of receiving and inspecting the returned item. Please note that your bank may take additional time to reflect the credit on your statement. Exchanges and refunds are subject to stock availability.

6. Replacement Parts
If a component is missing or damaged upon arrival, email support@ankofave.com with photos and your order number to request a free replacement part.

7. Change of Mind Returns
A return due to change of mind is accepted only if:

  • The request is submitted within 30 days of delivery.

  • The item is unopened, in its original factory-sealed packaging, with all accessories present.

  • The shipping address is a physical address (P.O. Boxes are not accepted by most carriers).

8. Shipping Costs
Return shipping costs are deducted from your refund. The original shipping fee paid at checkout is non-refundable.

9. Order Cancellations

  • Orders canceled within 48 hours of placement will receive a full refund.

  • Orders cannot be canceled after 48 hours or once they have been shipped.

  • Cancellations requested after 48 hours are subject to a 25% handling fee.

10. Final Notice
Please inspect your package within 30 days of receipt. If you find any damage or defect, contact me immediately at support@ankofave.com with supporting photos.